Shipping and Payment Info

What is the total delivery time for my order?

All orders are processed in 2-3 business days. For large parcels, processing time may extend up to 4 days. Orders are not processed during holidays or weekends.

The estimated delivery time of your order depends on the shipping method that you choose during checkout. Also may vary depending on the product. Estimated delivery times are shown at checkout.

Here are the shipping charges and speed of delivery for domestic deliveries:

Delays might occur during peak season.

Which locations do you deliver to?

We ship all orders to anywhere in the United States & Canada—except Alaska, Hawaii and Puerto Rico, and minor outlying islands.

Coming soon**

We also sell internationally to China, Japan, Korea, Taiwan, South East Asia, Vietnam, Indonesia, Brunei, the Philippines, India, Pakistan, Africa, Australia, New Zealand, Canada.

What locations are eligible for same-day delivery?

If you are located in NewYork your order can be delivered on the same-day for $20. Make sure to select same-day delivery option at the time of check out.

How do I check the status of my order?

You will receive email notifications from time to time. You may also track your order status on our Order tracking page.

What should I do if the tracking number I receive is not working?

We ensure our delivery alerts help you stay on top of orders. Once your order is placed you will receive an email, confirming your purchase, after that you will receive another email with the tracking number within the handling time frame. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team at Crystalschroniccreations@gmail.com

What can I do if I don’t receive my order?

If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order. We do our best to resolve any issues, if you don’t receive your order let us know!

What should I do if I receive a damaged item?

You may email us directly, or log into our dispute management portal, mark the item as damaged and upload a picture of the damaged item. Once your request is received, we will send a replacement item, or a refund. If your item arrives damaged please contact our customer service team immediately.

What are the shipping timelines for international delivery?

International orders will arrive in 5-14 business days from the receipt of your order. You will receive better shipping estimates at the time of checkout. This may vary depending on product.

What duties and taxes apply?

Shipping costs for international orders will include international taxes, duties and value-added tax. At the time of checkout, the final order cost will reflect these charges.

How can I return the item?

Returning an item is simple. Log into the dispute management portal on our shopping site, mark the dispute as return, and upload a picture of item that you wish to return. You may also choose from the various return options. If you wish to return the item you can also contact us directly at crystalschroniccreations@gmail.com. For detailed information, read our returns policy.